ASIC Regtech Voice Analytics Symposium


September 24


09:00 am - 01:30 pm


ASIC Innovation Hub

Phone: 1300 300 630

Treasury Theatre

1 Macarthur Street

Melbourne, Victoria, Australia, 3000

Join ASIC for a half-day event demonstrating how voice analytics and voice to text (VA&VT) can improve compliance in the financial services industry.

The event will be opened by Senator Jane Hume, Assistant Minister for Superannuation, Financial Services and Financial Technology; and ASIC Chair James Shipton.


In early 2019, ASIC conducted a VA&VT trial to determine if this technology can help resolve issues identified in ASIC Report 587: The sale of direct life insurance. The report, released in August 2018, found that inappropriate sales practices led to poor consumer outcomes.

ASIC used a tender process to select three trial participants: Daisee, Deloitte and Call Journey. We gave each participant a dataset of 1,700 life insurance sales phone calls and asked them to apply their regtech solution, analyse the dataset and determine:

whether the phone call-quality was sufficient to transcribe the phone calls’ voice data into text
if the phone call-quality allowed for it, to identify poor conduct by directly analysing voice signals and/or using other methods.
At the event on Tuesday 24 September, Daisee, Deloitte and Call Journey will present their regtech solution, methodology and trial result. Each will be discussed by a guest panel, as will the opportunities and challenges of applying participants’ solutions to real-world situations.

We welcome media to attend the symposium; please contact the ASIC Media Unit.


Morning tea and lunch will be provided. As such, please register to confirm your attendance for catering purposes.
Your registration is confirmation of your attendance. After registering, if you are unable to attend, please cancel your registration.
Places are limited and the symposium may be oversubscribed. As such, ASIC may need to manage attendee numbers in an effort to maximise the diversity of the audience.
ASIC reserves the right to change information, including our processes and terms and conditions by email or written notice on the ASIC Innovation Hub page. Please ensure you check this page regularly for updates.

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