What personal information do we collect and hold?
When you interact with our website, services, content, attend one of our events (either in person or virtually), communicate with us, use our social applications, services or websites, subscribe to our newsletter or use our membership or partnership services, we collect your information through our online enquiry forms, application forms and when we speak to you electronically, by phone and in person. This can include a broad range of information such as your name, postcode, contact details, your device details, location information including your IP address, any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information and any other personal information that may be required in order to facilitate your dealings with us.
We may also collect your information from third parties such as our partners, event or delegation sponsors and other Insurtech Australia members.
How do we use your information?
We use your personal information to allow you to access and use our website and services, to operate, improve and optimise our website, business and our members’ experience (such as to perform analytics, conduct research and for advertising and marketing), to communicate with you and to comply with our legal obligations. We also use your personal information to manage our relationship with you, to administer surveys or promotional activities or events sponsored or managed by us, our partners or network connections, e.g. we may share details of events or programmes. This includes contacting you by mail or electronically (unless you tell us you do not wish to receive electronic communications).
From time to time, we will use your contact details to send you offers, updates, articles, newsletters or other information about events and services that we believe will be of interest to you, including on behalf of our partners and network. We may also send you regular updates by email. We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us that you wish to do so.
What if you don’t provide information to us?
If you do not provide us with some or all the information that we ask for, we may not be able to provide our full range of services to you, for example we may not be able to offer you membership with us or access to our events without collecting your personal information.
Web and Mobile Data
We may use technology such as cookies, beacons, tags, scripts and tracking pixels to collect, store and use anonymous data about how you use our website, email, event notifications and our social media channels including LinkedIn, Twitter, Spotify and YouTube. This includes your server address, the date and time of your visit, the pages and links accessed, the type of browser used and other information about your browsing activities. This data is used to increase functionality and can also enable us to display information and content that is tailored to our understanding of your interests. This information alone cannot be used to discover your identity.
How do we store and protect your personal information?
We strive to maintain the relevance, accuracy and completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal reporting or document retention requirements.
We hold the information we collect from you in a number of third party systems and platforms including Wild Apricot, Mailchimp, Eventbrite, WordPress, Stripe, WhatsApp & Google Drive.
We ensure that your information is safe by using 2 factor authentication, virus protection and using reputable third party systems. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
Will we disclose your personal information to anyone?
We do not sell, trade, or rent your personal information to others. We will disclose your information to our employees, directors and office bearers, third party service providers including web designers, partners, event sponsors, organisers or promoters, payment systems operators, anyone to whom our business assets are transferred, authorised third parties and other parties as required to comply with our legal obligations.
We may also need to provide your information to contractors who supply services to us, e.g. to handle member mailings on our behalf, external systems providers, partners and third party service providers supporting our events or to other companies in the event of a transfer of our business assets. We will take all reasonable steps to ensure that they protect your information in the same way that we do.
We may provide your information to others if we are required to do so by law or under some other unusual circumstances which the Privacy Act permits.
How can you check, update or change the information we are holding?
You may ask us for access to your personal information and to correct it at any time.
Upon receipt of enough information to allow us to identify the information, we will tell you what personal information we hold about you. We will also correct, amend or delete your personal information if we agree is inaccurate, irrelevant, out of date or incomplete.
To access or correct your personal information, please write to our Privacy Officer, Simone Dossetor, at firstname.lastname@example.org We may charge you for our reasonable expenses incurred in providing you with access to your information.
In some limited situations, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
What happens if you want to complain?
We will consider your complaint through our internal complaints resolution process and will try to respond with a decision within 30 days of you making the complaint.
By using our website or other services including your Insurtech Australia membership, you consent to the collection and use of the information you have provided to us for the purposes described above.
Updating this policy