End of #claimdread; Transforming the Claims Experience for Customers


Fishburners - Where Startups Grow

11 York Street Level 2, Sydney, NSW 2000

Sydney, NSW, AU, 2000

Transforming the claims experience for Australian families and businesses.

With an ever-changing regulatory landscape and a societal shift in how business is interacting with their customers; how do we transform the claims experience so that customers feel confident and informed in the products they are purchasing?

By putting the customer at the centre of everything they do, iptiQ will take you on their transformation journey to help customers achieve just that. You will hear from: –

Keynote Speaker:

  • Head of Corporate Development iptiQ ANZ | Vice President, John Simpson

The Panel of Discussion:

Join us at 5:45 pm for a 6:00 pm start. We look forward to seeing you there in person.

John Simpson: John was born into the world of Life insurance, as a fresh-faced UTS graduate turned Claims Assessor, now 13 years ago. Since then, he’s worked in both Primary and Reinsurance businesses across the full value chain on both Life and Non-Life lines of business. John kick-started his Swiss Re career in 2012 as a Portfolio Analyst across Claims, Technical Accounting and Valuation, allowing him the opportunity to apply a data-driven approach along with acquired subject matter expertise to drive positive claims experience. In 2015, John led strategic growth initiatives, large transactions and innovative projects across APAC, with stints in both the European and US markets. John moved back to Sydney in early 2019 to join the newly established iptiQ ANZ team as Head Corporate Development, fascinated by the opportunity to learn and be part of something new; the launch of a true customer-led digital insurer. Since joining iptiQ, John successfully led the business case and initial standup of Australia’s first end to end digital insurance platform – launching in 2021. He continues to play a key role in ensuring connectivity across the iptiQ value chain as the team progresses on its journey to make life insurance trusted, affordable and simple to understand.

Sourav Shah: Sourav is the Global Product Owner of iptiQ’s claims platform. Sourav has had different technology roles in MetLife and iptiQ and was instrumental in the design and development of MetLife’s award-winning claims portal. Sourav was named in the annual Top Ten InsurTech Leaders for the year 2018 by the ACORD data standards. He was instrumental in creating standardised APIs to improve the integrations between Fund administrators and Life Insurers, enabling a Superannuation member to have a seamless digital experience. Sourav has also had a side hustle in the Child Care Technology space and launched a business after winning a GovHack Hackathon in 2015.

Lucy Hartley: Lucy is a Claims Service Manager at Swiss Re Australia and New Zealand. Over the last 20 years, she has held a variety of roles in rehabilitation and claims. Her experience in leading teams and designing claims solutions have impacted insurance portfolios across Australia, NZ and the UK. She is passionate about partnering with life insurers to improve recovery and wellbeing outcomes for customers. As a Registered Psychologist, Lucy has a special interest in the psychological impact of chronic illness. She is currently Chair of the ALUCA rehabilitation sub-group and represents the reinsurance/life insurance industry on the Australian Signatory Steering Group for the Health Benefits of Good Work.

Aurora Voss: is a Director, Insurtech Australia and Co-Founder and Chief Executive Officer, ClaimSpace. ClaimSpace is a platform helping the insurance industry to improve how it communicates with customers and external stakeholders. Prior to joining ClaimSpace, Aurora ran H2 Ventures, Australia’s earliest stage, fintech-focused venture capital firm. Originally from South Africa, Aurora is passionate about getting the best technology into the hands of those who need it most: customers and customer-facing staff!

Important Note: Capacity is strictly LIMITED so please only rsvp to this event if you are sure you will attend.

Fishburners is a registered COVID-Safe venue and has taken all measures necessary to ensure the safety of anyone entering the space. There will be 1.5m per person and hand sanitisers available around the space. Deep cleaning occurs regularly in the Fishburners space and, the venue is adhering to all COVID rules and regulations.

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