How Customers are Shaping the Future of Insurance
(And … Will the customer ultimately win?)
The needs and expectations of insurance customers have changed significantly in recent times and continue to do so. The recent release of the TAS Insurance Industry report for 2018-2019 has highlighted the shift in focus incumbents have towards customer experience and engagement and how ultimately they see this as the key to future success.
So how will the future of insurance actually look in this changing environment and how will this ultimately affect how customers engage with insurance? What are the barriers to having a true customer focus and will those organisations not thinking about consumer challenges as a top priority face being left behind? How do insurtechs approach the customer experience challenge and add another whole dimension and opportunity for incumbents?
You will hear from both the incumbent perspective as well as the insurtech perspectives in this insightful discussion, as well as further details around the findings in the TAS Insurance Report.
Speakers Include: (see below)
Ben Webster (Insured by Us) – Moderator
Shane Baker (CEO, TAS) – Keynote Speaker
Raja Venkateswar (Head of Architecture, TAS)
Margot Birbeck (Sales Director, Inquba)
TBA – Metlife
Warren Burns (Founder, Cinch Insurance)
Arrival: 5:45pm for 6pm start
Other details to be confirmed. Watch this space!