This webinar, run in partnership with DXC Technology and presented by Dr Alex Kokkonen, provided an overview on the shifts in consumer sentiment and how these shifts influence changes and developments across the insurance industry.
About this event:
DXC Technology partnered with Telsyte in 2023 to survey 2,001 consumers across 15 countries in the Asia Pacific and Middle East regions. The findings in the resulting report, ‘The Voice of the Insurance Consumer‘, gave insight into what insurance consumers value and expect from their insurance provider. Based on these consumer insights, Dr Alex Kokkonen explored the considerations for Insurtechs and insurers to embrace in order to maximise their market potential in the coming years.
About Dr Alex Kokkonen:
Dr Alex Kokkonen is a senior researcher and advisor for DXC Technology, working with customers to solve their most pressing business issues via research-led advisory interventions. With over 30 years of experience, Alex brings extensive international and multi-industry experience from working in a variety of multidisciplinary leadership positions and diverse cultural settings for major blue-chip companies. She has driven IT and business research concepts into business transformations and hold two doctorates, one in IT and one in business. Prior to joining DXC, Alex held a variety of leadership roles, most recently in KPMG’s CIO Advisory and Technology Enablement practice.
You can access the full recording of the Member Education Webinar here.