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Inspire Insurtech Series: AirAssess

May 26th, 2019 Posted by News 0 thoughts on “Inspire Insurtech Series: AirAssess”

Insurtech Australia

Hello! The next release of the ‘Inspire Insurtech’ series where we interview inspiring insurtechs to find out who they are, what they do, what we can expect from them in the future, and more is here!

For this feature, we have AirAssess with Director and co-Founder, Anthony Marsh. Enjoy!

Tell us AirAssess’s brief pitch

AirAssess conducts rapid roof inspections for insurers and their supply chains, reducing claim cycle times, enhancing the customer experience and improving safety. We achieve this with drones, our intelligent technology platform and a national network of pilots.


So how did AirAssess begin?

AirAssess sprung to life off the back of a chat between its co-founders (Lorraine Scott and Anthony Marsh) who had previously worked together on drone projects, about the lack of any tailored solution for the insurance market. While drones were being used in basically every other industry at scale, our early experience was that existing offerings did little to add value or remove friction for insurers, inhibiting their adoption of this powerful technology. We founded AirAssess to build an eco-system comprising pilots, trades and technology solutions, empowering insurers to incorporate drones into each and every roof inspection at scale, while delivering superior customer outcomes.

Well done!

How has AirAssess evolved since inception?

We initially started AirAssess with an idea, a handful of pilot projects and a small team. Our process involved receiving a manual referral for assessment, allocating resources, obtaining inspection imagery by Dropbox or email, preparing inspection reports in Word, converting them to a PDF and then emailing them to clients, e.g. there was great value in the final product, but the process to get there was incredibly labour intensive and difficult to scale.

Fast forward to today and we’ve got a national network of over 200 drone pilots and trades, are about to hit 6,000 inspections (most completed over the past 6 months), captured data for most general insurers in Australia, and we’ve automated the bulk of our processes, enabling us to average a turnaround time of less than 48 hours from claim referral to report delivery.


What is your team currently working on 2019 or what have you accomplished recently?

Since automating a large portion of our processes and after having ‘stress-tested’ our model (500 inspections a week at peak), we’re now exploring ways to incorporate AI and machine learning into our workflow to drive improved reporting outcomes, such as automated damage detection and classification, improved consistency and further reduction to our turnaround times.

We’re also building our API to further automate and streamline engagement and continually refine our platform based on feedback. We’ve also just started developing our first mobile app, which will bring us closer to our suppliers, insurers and their customers and improve the overall experience.

Great! We’ll hear more about this space!

How does AirAssess ‘give back’?

AirAssess gives back through its industry participation and the community engagement of its team. For example, I volunteer a significant amount of my time sitting on various committees, workshops and associations in the drone industry. I am also participating in this year’s CEO Sleepout raising awareness for homelessness, volunteer for my local Beach Patrol and serve on my local tennis centre committee, among other things. As a business, we also assist drone pilots who are just starting out in their careers.

That’s a good one!

What is AirAssess’s biggest challenge in today’s markets?

I’d probably have to say that it’s a mixture of regulation and the slow uptake of emerging technology by insurers.

In terms of regulation, there are numerous applications across insurance where drone technology is a great fit, but where current regulation inhibits our ability to provide some services in a timely manner, if at all. For example, it is currently very difficult to map a large populated area shortly after a catastrophic event (bushfire, flood, cyclone etc.). We believe this will improve with time and continue to work with the regulator and industry groups to ensure we’re extracting the most value from the technology for our clients.

As for adoption, insurers are large and complex organisations and often bring in new technology well after it has been implemented by other industries. That said, this is good in a sense as it forces you to come to the table with a compelling value proposition (rather than innovation for the sake of innovation), and organisations like Insurtech Australia are helping to raise awareness and to highlight the value of embracing new technologies.

Well said!

Anything else you’d like to say that we didn’t ask?

People often think of AirAssess as a drone company, and while we use drones to perform inspections across the country each and every day, we’re not a drone business. Drones are just a tool, like a spanner is to a tradie or a notebook is to an IT professional, but they do offer a number of advantages over traditional inspection methods, e.g. by getting people off roofs and out of harm’s way, reaching areas otherwise inaccessible, and capturing objective and high resolution visual data at scale. Drones form one part of our highly automated and efficient workflow and the real value is in the timely, independent and objective data we’re able to provide to our clients.

AirAssess is always looking to collaborate with like-minded companies so if you’re an insurer, supplier or innovator and think there may be an opportunity to work together, please reach out.

Finally, keep an eye out for our new product ‘AirPass’, which we’ll be launching later in 2019.

Thank you!

Insurtech Australia


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Insurtech Australia

Introducing our new CEO: Rita Yates!

May 15th, 2019 Posted by News 0 thoughts on “Introducing our new CEO: Rita Yates!”

Effective from 1 May 2019, Rita Yates will be the CEO of Insurtech Australia. Rita was one of the founding team of Insurtech Australia and has been instrumental in building the Ecosystem in the past 2 years as Head of Partnerships. Please join us in welcoming Rita Yates to her new position.


A message from the departing CEO Simon O’Dell on Rita Yates’ succession as CEO:

14 May 2019

This week we’re announcing that Rita Yates is the new CEO of Insurtech Australia. As a key stakeholder of Insurtech Australia, we’d like to share some more information on this exciting news.

Rita has formed part of the leadership team here at Insurtech Australia since we formed over 2 years ago. Rita has been key to the operation over our first 2 years as Head of Partnerships, and also via her role on our Advisory Committee. Rita is a champion for innovation in the insurance industry and is steadfast in her belief that insurtechs represent the greatest opportunity for insurance incumbents to realise a digital transformation strategy. Rita brings experience from both the corporate insurance sector, and more recently through her role at Stone & Chalk, the #1 Fintech hub in APAC, where she has helped finance sector focused tech startups partner with incumbents and realise success.

Rita’s passion and commitment for Australia’s tech startup community and the insurance sector is portrayed in her professional and effective work ethic. Rita is well placed to be leading Insurtech Australia and representing the needs and views of both our members and partners. Please join me in congratulating Rita in his new role.

As for me, I am honoured to be joining Brenton as an adviser to Insurtech Australia and will join the board of directors. This will enable me to support Rita and the Insurtech Australia team and continue to build our insurtech ecosystem together with our members and partners.

I have commenced a role in an exciting new venture – Insurtech Gateway Australia, focused on supporting APAC’s most promising early stage insurtechs. The lighter load at Insurtech Australia will certainly enable me to focus on this new role and in-turn offer a new service to Australia’s emerging insurtech talent.

I’d like to thank all of our members, platinum, gold and ecosystem partners, and our team of volunteers from across Australia for helping us to grow our insurtech ecosystem into a position where we’re realising our vision of making Australia a world leading market for Insurtech – only achievable with your support, thank you.

I am very proud to be part of the team who founded Insurtech Australia, and I look forward to continuing to support you in my new role.

Please contact Rita and the team for further information, or keep an eye out for our monthly newsletters. As always, I am free if you’d like to connect directly also. Looking forward to seeing you at one of our events shortly.

-Simon O’Dell, CEO & Co-founder of Insurtech Australia






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Insurtech Australia

Insurtech Australia CEO Rita Yates in The Australian

May 15th, 2019 Posted by News 0 thoughts on “Insurtech Australia CEO Rita Yates in The Australian”

Insurtech Australia

The excerpt below is from The Australian, Tuesday, 14 May 2019.

Start-up insurers stake a claim

By Supratim Adhikari

The insurance sector is shaping up as the next battleground in the local fintech scene, according to the newly minted CEO of industry group Insurtech Australia Rita Yates.

Ms Yates, who has joined Insurtech Australia from fintech hub Stone & Chalk, told The Australian she was looking to leverage her expertise in connecting start-ups and corporates, at a time when insurtech start-ups were finally ready to step out of the shadow of the broader fintech sector.

“Insurtech didn’t really exist on its own a few years ago but as the different segments within the broader fintech space have started to become more apparent, insurtech as a vertical has seen incredible growth,” Ms Yates said.

“It’s only been three years or so since the word insurtech has come into existence but as a technology trend it certainly warrants its own category, given the enormous growth globally.”

The numbers are pretty healthy locally as well, with Australia’s insurtech sector also on a growth curve. According to the latest report, produced by Ernst & Young Australia in collaboration with Insurtech Australia, the number of insurtech companies active in the market increased by more than half in the past 12 months.

The online survey, run in February and March, of insurtechs, insurers, brokers and other providers operating in Australia, also shows that 71 per cent of local insurtech businesses are now either post-revenue or post-profit, compared with just 50 per cent in 2018.

Ms Yates said the rapid growth of insurtech was a result of a clear recognition that the traditional insurance sector was ripe for digital disruption.

“The two key drivers have been customers asking for a very different experience from the industry and the opportunities that new technology is bringing to insurers,” she said.

Sydney-based Cover Genius is a stalwart of the local insurtech scene and the company’s co-founder and CEO Angus McDonald said consumers were crying out for simple, convenient solutions.

“While the incumbents wrestle with the recommendations handed out in the banking royal commission report, insurtechs are meeting the needs of customers by using the data available today to offer them unique products,” Mr McDonald said.

“For example, where 20 days is the industry average for payment processing, at Cover Genius we process claim payments instantly across 90 currencies.”

The benefits on display are forcing traditional players to take notice, with collaboration with start-ups clearly on the agenda.

“Australia’s insurtechs are playing an increasingly important role in the future of incumbent insurers, especially in the health and life insurance markets,” EY Australia partner Andrew Parton said.

“In the last year, we’ve seen collaboration between incumbents and insurtechs — one of the major impediments last year — increase significantly, with a 75 per cent increase in active partnerships.”

It’s also creating more employment opportunities inside the sector as outfits such as Cover Genius start to get bigger. The company, which sells insurance at the point of sale for online businesses, has beefed up its executive team, with a new chief technology officer and new head of insurance joining the team. It has also appointed a head of strategic partnerships and retail partnerships, another indication of the collaborative sentiment in the sector.

Ms Yates said that tapping into that sentiment would be her No 1 priority. Over the past 12 months, Insurtech Australia’s membership has doubled to 46 insurtechs, which are active in Australia and overseas.

“There are many sides to the ecosystem that we are building, it’s not just about the start-ups it’s also about helping the incumbents as well as brokers and other players,” she said.

Insurtech Australia

insurtech australia

Inspire Insurtech Series: CINCH Insurance

April 20th, 2019 Posted by News 0 thoughts on “Inspire Insurtech Series: CINCH Insurance”

insurtech australia

Hello! The next release of the ‘Inspire Insurtech’ series where we interview inspiring insurtechs to find out who they are, what they do, what we can expect from them in the future, and more is here!

For this feature, we have CINCH Insurance with Founder, Warren Burns. Enjoy!

Tell us Cinch’s brief pitch

Cinch is a tool that provides families and small businesses access to all of the their insurance information, regardless of vendor, from a single source.  Log in to Cinch and you can see all of your policy information, take out new cover as when you need it, renew your current policies and even make a claim, all from one dashboard.


So how did Cinch begin?

Cinch began as a sense of frustration with the kinds of technology that were being provided to manage your relationship with the industry.  As we began to work with some insurers and brokers we got to understand that they shared our frustration.  The insurance technology market had been under invested in compared to other similar sectors.  Software that had been built in the 90’s was still in common use across the industry and customers were feeling the pain through low levels or automation, heavy reliance on paper and poor user experience.

Well done!

How has Cinch evolved since inception?

We originally aimed to build a robo advice business that was aimed at the SME sector.  We had experience building financial advice algorithms and had a strong data science team.  Through our interactions with potential clients we learned that the advice side of things is not where clients are feeling the pain.  The main pain point we came across was how distributed and obfuscated your insurance information was.  Multiple insurers, each with multiple brands, fronted by brokers meant that even a simple insurance portfolio was difficult to interact with.  We are now concentrating on being the central place where all of your data lives, personal and business, and giving users the ability to control who has access to their insurance information.


What is your team currently working on 2019 or what have you accomplished recently?

We have two big accomplishments that we are celebrating recently.  We gained agreement from another one of the bigger insurers to work with the Cinch platform.  They have agreed to provide policy information for users of the tool and will also provide quotes and renewals through Cinch which is great news for us as we need everyone to collaborate in the best interests of clients for this to work.

The other big news this week is that we have signed an agreement with a medium sized broker to run their affinity lines through the Cinch For Affinity tool.  This really enhances our ability to reach our intended audience and offers the Broker access to a technology solution that enhances their brand.

Great! We’ll hear more about this space!

How does Cinch ‘give back’?

The truth is that we are not in a position to yet.  We are bootstrapping ourselves to market and all of our attention is on getting this amazing technology launched.  Perhaps in the future we will start a charity that holds parties for 80’s era insurance executives so that they can dress in double breasted suits and regale each other with stories about how much better the parties were back then.

That’s a good one!

What is Cinch’s biggest challenge in today’s markets?

Our view on this has changed.  We originally worried that regulation and compliance would be our biggest hurdle.  Our conversations with regulators have been nothing but positive and helpful.  We are focused on the challenge of participation.  We need all participants to look at us as an opportunity to make everyone’s lives easier and not a technology threat that is here to automate people out of the loop.  Relationships, Risk Management and Reputation are key to success in insurance, we are purely a technology business that supports each one of those principles.

Well said!

Anything else you’d like to say that we didn’t ask?

The number of insurers who still use 1993 ANZIC codes is a statement that tells us all we need to know about where the industry is right now.

Thank you!

Insurtech Australia

The awesome CINCH Insurance team!


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Inspire Insurtech Series: wiCover

March 31st, 2019 Posted by News 0 thoughts on “Inspire Insurtech Series: wiCover”

Hello! The next release of the ‘Inspire Insurtech’ series where we interview inspiring insurtechs to find out who they are, what they do, what we can expect from them in the future, and more is here!

For this feature, we have wiCover with co-Founder and CEO, Nick Evans. Enjoy!

Tell us wiCover’s brief pitch

wiCover enables insurance companies to meet the technology expectations of the modern digital customer. We build digital customer experiences to change the way insurance is consumed. As a technology business providing front-end digital insurance platforms, we create solutions that reduces user friction, reduces costs and resources; and increases transparency.  wiCover provides our technology as a Service, we take care of the ever evolving technology requirements and the insurance company focusses on developing the product and the distribution channels. Customer experience leads into Customer Effort: what additional effort are you forcing your customer to undertake to do business with you? What friction can be removed to drive a better customer experience?

wiCover operates in Australia, South Africa, Dubai, the UK and our teams provide services in the US and Asia. We provide services to global insurers, listed entities, InsurTech startups, MGA’s, brokerages and provide the same level of UX, design, technology, security, encryption regardless of whether you starting your business or changing a 100 year old business. In some markets, we are building interfaces between large insurers and the brokers to enable brokers to enjoy the speed that customers are now expecting from digital direct insurance offerings. We solve a specific problem in insurance – the customer experience. Each customer is different, in some spaces, we are enabling customers, and in other markets we are enabling brokers. We are not an admin platform. We do integrate into existing technology partners to enable customers to digitally access sales, service, claims and create additional engagement opportunities.


So how did wiCover begin?

wiCover say the opportunity to remove the friction and frustrated created when filling out paper forms for claims and new business; and to reduce the reliance on call centres for sales and service. We built a lot of really cool technology that we expected insurance companies to “want” or even “need” to assist with their digital plans while connecting with new age customers. We found that most of the insurance businesses we engaged with loved new technology presentations, even though they had no capabilities to use the technology and were not selling insurance online. We found our sweet spot in creating digital front end customer technology that allows insurance companies join the digital age. Our as a Service model allows speed to market, reduce time to market, reducing the technology invest and building long term partnerships that create value. Now we challenge insurance companies with the statement: your customers are digitally enabled, are you?

That’s an awesome origin story!

How has wiCover evolved since inception?

We started out building technology solutions for insurance businesses to own and slowly (these lessons are not always quick!) realised that we had better opportunity following the Software as a Service model that reduced the upfront costs significantly for insurance companies to create a meaningful digital presence for their customers. We also made a few mistakes in our hosting solution and were losing business opportunities as a result. We started again from scratch after 18months and a few tough lessons to meet the needs of the market. We take our role in providing powerful digital customer experiences seriously and will continue to push the limits of what insurers believe is possible in meeting their expectations. Long live the Customer!

Keep moving forward!

What is your team currently working on 2019 or what have you accomplished recently?

We are delivering solutions to clients in Australia, Africa and Europe which keeps our DevOps teams very busy. It feels right when your business learns lessons, takes action and we reap the benefits and enjoy successes. Our focus on adding to our wiCover Core platform capabilities, continue to reduce the cost to create digital solutions and expand our client base in Australia. We have seen huge appetite for digital solutions in the Australian Insurance market and look forward to driving future successes. Each client deployment has a totally unique user experience, so each week we are working on something new, creating something of value and learning new tools and tricks.

Great! We’ll hear more about this space!

How does wiCover ‘give back’?

wiCover creates and participates in events, summits, interviews that helps focus attention on InsurTech industry and particularly shines the attention on solving customer problems. In Africa there is a massive opportunity to extend financial services to previously uninsured markets by decreasing the cost to connect and distribute insurance products and we aim to provide the technology that will connect that new customer to the insurer. We are all about the customer experience changing the way insurance is consumed and we aim to bring that purpose to life with each client deployment being to closer to that goal.


What is wiCover’s biggest challenge in today’s markets?

We face challenges of potential clients thinking we just build websites and cannot understand why they need to invest in their digital customer experiences. Having come face to face with our own technology limitations and slayed that dragon, our challenges of scaling into new markets rapidly are creating the challenges of video technology limitations meeting time zones! Other challengers we face are fear of replacing people by digitising insurance services. We actively say that technology enables relationships and does not replace the need for the human connection. Technology can automate processes that creates efficiencies and reduces friction, and then allows people to provide the human touch. 

Having deployed teams onto 3 continents to face the challenge head on, managing those teams has its own set of challenges. We have amazing partners in some territories that make the transition from newcomer to market credibility extremely smooth and we cannot thank them enough. We are allowed to think Global and act local due having existing business networks in those territories. InsurTech Australia and it’s community would count as part of those we are thankful to be part of.

Thank you!

insurtech australiaNick Evans together with Wimpie van der Merwe and Ronald Gall are the founders of wiCover


insurtech australiaThe awesome wiCover team!



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Insurtech Australia

Young, Healthy, and Globally Connected: Asia Insurance Review interview with Simon O’Dell on Insurtech Australia

March 4th, 2019 Posted by News 0 thoughts on “Young, Healthy, and Globally Connected: Asia Insurance Review interview with Simon O’Dell on Insurtech Australia”

Insurtech Australia CEO Simon O’Dell provides a first-hand perspective of the fast-growing Insurtech scene Down Under. Access the full article here: Asia Insurance Review with Simon O’Dell

insurtech australia

Inspire Insurtech Series: Galileo Platforms

February 27th, 2019 Posted by News 0 thoughts on “Inspire Insurtech Series: Galileo Platforms”

insurtech australia

Hello! The next release of the ‘Inspire Insurtech’ series where we interview inspiring insurtechs to find out who they are, what they do, what we can expect from them in the future, and more is here!

For this feature, we have Galileo Platforms with co-Founder and Chair, Annette King. Enjoy!

Tell us Galileo Platform’s brief pitch

We provide a policy administration system using blockchain technology. We are a B2B business and our clients serve the retail insurance clients who need general, life or health insurance.

The benefits are:

1. cost structures are lower and more flexible, opening up new revenue opportunities by serving new clients

2. product and service innovation is fast and cheap. Experiences can be designed and delivered simply, without being held back by system constraints or time-consuming regression testing

3. service improvements for everyone from the retail client, to the call centre, to their financial advisor or digital broker, the insurer and reinsurer.  Everyone deals in real-time, secure information

4. data is captured so that behaviours, marketing results, product proposition and claims outcomes can be analysed (manually or through AI) and optimised.

insurtech australia


So how did Galileo Platforms begin?

We started the business in Hong Kong in 2016.  The co-founders came together with the idea that there were major improvements needed in the insurance industry, and that created a business opportunity. We had worked together and knew each other from industry.

Good origin story!

How has Galileo Platforms evolved since inception?

We spent the first 3 months strategizing where the biggest business opportunities were and conducting research in a number of markets across Asia-Pac. We have pivoted a few times, to concentrate where we see the greatest demand. For example, we had a B2C proposition but saw more demand/less competition in the B2B space. We also see more agility in decision-making in the P&C and Health Insurance product lines than in Life insurance, and initially we thought it might be the other way around. Things are ever evolving, and it’s great to be able to switch things if we need to, to keep very focussed on our client demand.

That sounds exciting!

What is your team currently working on 2019 or what have you accomplished recently?

We completed our Series A funding in 2H2018, so we completed the build-out of the team and spent most of Q4 in heavy marketing mode.  There were a lot of insurtech conferences in Asia-Pac, particularly Hong Kong, Singapore and Australia as well as Insurtech Connect in the US, so we generated a lot of exposure and great client contacts.

We’re finalising the build of the platform and about to commence some more proofs of concept for clients in 3 different countries, which will then move into “go live” production.

Great! We’ll be watching this space!

How does Galileo Platforms ‘give back’?

Firstly, our purpose is to enable better financial inclusion.  The cost economics of our platform and the scalability it provides means that we can provide a service that enables insurance to be provided for a few dollars.  This can be for low-income people or it can be “incidental” insurance, meaning that the insurance purchased is designed and delivered to easily wrap around a lifestyle or business choice.  For example, we can help connect health insurers and medical-providers for real-time claims settlement, weather parametric insurance for crops, connect car repairers or builders to insurers, or improving large scale efficiencies across an entire industry such as insurance in superannuation.

We speak at conferences, of course, and participate heavily in the start-up and fintech communities in Australia, Hong Kong and Singapore. I also volunteer on the Actuaries Institute Council.

As a team, we have yet to select a cause for volunteering, but that’s on the cards.


What is Galileo Platform’s biggest challenge in today’s markets?

The long decision-making process of financial institutions and change management.  Both my co-founder, Mark Wales and I, spent decades working in large insurers so we know the process and a lot of the people… the good news is that because I’ve been a CEO, CFO, CMO and Board Director, and Mark has been a CIO, we can speak knowledgeably with all C-suite and board decision makers. We often assist with ideation, providing helpful information for business cases as well as bringing to life the ideas of our client’s team.

We work with both incumbents and disruptors.  They know their retail clients and design the proposition they want to take to market … we make it happen for them fast and economically, and their operating costs are a fraction of what they would be on a legacy system.  They focus on designing and iterating their proposition and pricing, and we do the back-end heavy lifting of record-keeping and transactions amongst all parties in real-time.


Anything else you’d like to say?

The insurance industry has been slow to respond to changing consumer lifestyles and consumer expectations.  New skills have been brought into most companies to design better outcomes for their retail clients … but it is hard to do given current systems and infrastructure.  Blockchain really gives a set of tools to help you bring to life your designed client experience, easily adapt it and focus on your differentiators of brand, proposition, service and human touch, with a backend running everything real-time and automating as much as possible for you.  This is a designer’s toolkit as well as significantly reducing operating costs.

I’ve been in the insurance industry 30 years, and I think this is a very exciting time of change! It’s pretty clear which organisations are focussed on the future and able to grab the opportunities.  I’m luckily in a position to be working with those organisations that are creating the insurance of the future – it’s energising!

Thank you!

Insurtech Australia

    Annette King, Galileo Platform’s co-Founder and Chair



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Austrade Fintech Delegation to India: Fintegrate Zone 2019 Conference

January 22nd, 2019 Posted by News 0 thoughts on “Austrade Fintech Delegation to India: Fintegrate Zone 2019 Conference”

A message from Leo Bremanis, Adviser, Trade and Investment Services and Technology, Australian Trade and Investment Commission (Austrade) |

Opportunity – Austrade Fintech Delegation to India: Fintegrate Zone 2019 Conference (Mumbai, 25 February-1st March 2019)

Austrade is seeking expression of interest for a potential mission to Fintegrate Zone 2019, organised by eminent Indian Startup accelerator Zonestartups India, 25th February-1st March, 2019. You are invited to express your interest in this great opportunity.

This is a great time to explore the fintech opportunity in India. India’s Fintech software market is expected to double from a current USD 1.2 Billion to 2.4 Billion by 2020 (NASSCOM forecast). This is attributed to rising consumer demands and expectations, rising E-Commerce and smartphone penetration.

  • Central and State governments have pushed for mass financial inclusion and innovation, in order to link the population into a more inclusive and efficient financial, economic and digital space.
  • Regional regulatory sandboxes and Fintech associations have also been continually set up to lend substantial support for the thriving Fintech industry, which will only grow to new heights on the back of India’s overall robust economy.

The above has seen rising investments and innovation in various Fintech hubs, including the likes of Vizag, Mumbai and Bangalore.

Why Fintegrate?

  • Fintegrate focusses on the future of technology in financial services within India and beyond its borders. It is one of India’s largest thought leadership conferences – a combination of conference tracks, workshops, meetups, CXO Roundtables, startup exhibits and demo nights. It commenced in 2017 to bring all the stakeholders from financial services together under one roof.
  • Fintegrate 2019 will bring together a host of banking, financial services and insurance stakeholders from banks, end users, investors, and startups. The major areas covered will be Data Analysis/P2P Lending/Payments/KYC/Machine Learning/Robo advisory/Wallet/Wealth management/Fraud prevention/Blockchain/Data Collection/Chatbots/AI.
  • Zonestartups India, the organising Incubator, is supported officially by the Indian Government’s Department of Science and Technology.
  • With 18 different conference tracks, the 2018 edition saw 50 Indian and 9 international fintech startup booths, 390 B2B meetings, 74 investor meetings and 300 corporates participating.
  • Zonestartups is the only Accelerator with official backing from the Indian Government’s Ministry of Science and Technology. The event is one of the largest Fintech-specific gathering all major Indian stakeholders of the industry.
  • International Fintech startups/entities have the option to apply for speaking slots and showcasing booths at the event. Both are free of cost and based on merit- if interested, please get in touch with  

For reference, the 4 major verticals at the 2018 3-day conference included:

  • Interactions with a curated list of the top 50 Indian fintech startups, seeking to meet potential clients and corporates across banking, insurance, financial services.
  • 18 conference tracks ranging across banking, insurance, financial services, financial markets, financial technologies, financial inclusion, data analysis, partnerships and 107 speakers from across the globe. Other tracks included Insurtech, the role of Government, the future of payments, big data, Blockchain and more.
  • Several ‘zones’ including a B2B Zone, with startups interacting face to face with large corporates (participating firms included Yes Bank, Accenture, Yes Bank, L&T, BCG, Microsoft, IDFC Bank, DCB, Adani Finserv); an Investor Zone involving a number of VCs and Pes; a showcase zone with Video/stage/booths showcasing innovative fintech entities.
  • Workshops organised to provide insight into niche domains and enable participants to learn and build innovative Fintech solutions.
  • Website:

Supplementary Program

Outside of the Fintegrate conference in Mumbai, delegates will have the opportunity to join an additional supplementary program, to meet various key stakeholders within financial services in India and beyond on a curated supplementary program, through programming in Mumbai, New Delhi and Bangalore.


  • Outside of the 3-day Fintegrate conference, participants will meet potential customers and contacts through tailored one-on-one appointments in Mumbai.
  • Clients to meet with key Mumbai-based BFSI and fintech stakeholders to understand the strategic and commercial opportunities for Australian Fintech companies in India. This is a chance to learn about market access, entry and expansion strategies for India. Participants will also have the opportunity to meet with major Indian banks in Mumbai, along with their innovative fintech programs. Examples include ICICI bank’s fintech program, as well as Barclay’s RISE accelerator.
  • Introduction to Maharashtra State’s Fintech Hub to understand the State Government push to support the Fintech Startup ecosystem further and register for the State’s Fintech registry.
  • Major Corporates and IT integrators based in Mumbai include 3i Infotech, L&T Infotech, Oracle financial services software ltd, Tata Consultancy Services, Rolta, and Hexaware. Introduction to other leading Fintech incubators, a mixture of bank-backed and standalone entities: Reliance Gennext/Startupbootcamp India/Yes Fintech/DICE Fintech Ace.

New Delhi

  • Participants will meet potential customers and contacts at tailored one-on-one appointments in Delhi. This includes opportunities to meet Indian IT companies like HCL Technologies, Tech Mahindra, Polaris Group, NIIT Technologies, Birlasoft and others.
  • Meetings with key Government stakeholders (NITI Aayog, Invest India) and industry body NASSCOM to understand the strategic and commercial opportunities for Australian Fintech companies in India. Learn about Government policies and various Government programs.
  • Participants will have the opportunity to meet with major Indian banks based out of Delhi/NCR and accelerators/ incubators operating in this space.


  • Participants will meet potential customers and contacts at tailored one-on-one appointments in Bangalore. Opportunity to meet large Indian IT companies like Infosys, Wipro, Cognizant and Mindtree.
  • Opportunity to meet NASSCOM 10000 Startups, an initiative by one of the most active industry bodies NASSCOM (
  • Opportunity to meet with other major accelerators/incubators operating in this space.

*Dates in each city subject to change as per interest of companies who submit EOIs. The central Fintegrate conference is on 27 Feb/28 Feb/1 March. If interested in only the Fintegrate Program in Mumbai, do let us know.


Benefits for Australian Fintech companies attending:

  • Opportune platform to meet a plethora of IT companies, leading Indian corporates, banks, insurance companies and end users of financial technology solutions. Various showcasing platforms allow for generating awareness of your fintech solutions.
  • Understand the regulatory environment in India and interact with policy makers and local Government representatives.
  • Opportunity to meet a host of Indian investors, as well as to meet with the brightest Indian fintech startups and entities.
  • Fintegrate is an opportunity to learn from and meet other foreign Fintech entities who have successfully entered the Indian market.

Cost of attendance

  • AUD $1,650 per entity, which includes Fintegrate attendance, business matching and entire supplementary program. Accommodation and domestic/international transport costs are at delegates’ expense.
  • For firms interested in only attending Fintegrate with Austrade’s assistance around the event and not taking part in the supplementary program, the cost will be AUD $550 per entity. Accommodation and domestic/international transport costs are at delegates’ expense.


Places on this mission are very limited. To express your interest in this opportunity, please contact Leo Bremanis, Trade & Investment Adviser, Fintech, at

EOIs close COB AEST on Monday 28 January 2019

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Inspire Insurtech Series: Mercurien

January 22nd, 2019 Posted by News 0 thoughts on “Inspire Insurtech Series: Mercurien”

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Hello! The next release of the ‘Inspire Insurtech’ series where we interview inspiring insurtechs to find out who they are, what they do, what we can expect from them in the future, and more is here!

For this feature, we have Mercurien with CEO, Michael Graham Enjoy!


Tell us Mercurien’s brief pitch

Mercurien’s long term vision is to build a business model and system that enables the digital monetisation of the traffic on the road network using high fidelity data gained from GPS/Telematics systems. Our philosophy from day one was to generate per second driving data and keep it all – knowing that the price of transmission and storage costs were only ever going to get cheaper.

Road usage charges are here in many ways already. We pay registration, insurance, parking and tolling charges but they are using old analogue systems like payment terminals and RFID toll tags. Location technology opens up everything from pay-how-you-drive insurance to “park and walk away” to tidal tolling based on congestion.

Our current focus is insurance. Especially in the light commercial motor fleet insurance market where we are having a significant positive impact on the safety, costs and taxation outcomes for our clients. Crash rates for our customers are declining by between 40% and 60%. We have seen instances where fleet operators claim back Fuel Tax Credits of over $500,000 and this in fact lays off the costs of insurance for the whole fleet.

We work out of Stone and Chalk in the Sydney Startup Hub but so much of the work we do is virtual, so we are big users of conferencing technology.

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So how did Mercurien begin?

We started when people wondered what telematics is. We literally had to explain the concept and demonstrate how is worked. For the first five years we did pilots to pay the bills – from auto clubs to corporations – and this is how we managed to scrape by with investment from founders, family and friends keeping us going.

Good origin story!

How has Mercurien evolved since inception?

Dramatically. The advent of AWS has been revolutionary for us. We used to run servers in our offices and buy hardware at $450US a piece. So, the cost of operations has dropped a lot but the complexity in what we do has increased exponentially. Now we use multiple third party and proprietary data for speed limits and Fuel Tax claims. We now have almost 50M kilometres of data in per second increments with every risk event time and date stamped and ranked by severity of events. It’s almost a risk map of the roads in high detail.

We have found a first-rate US based hardware provider and settled on an outsourced model for most functions that are usually in house – like development, finance and marketing. This has allowed us to dial resourcing up and down as demand varied.

Eventually we decided that commercial fleet insurance was the place to be and we now have our AFSL and capacity from an international insurer. That means we are a fully formed underwriting agency and our focus is on assisting clients in the light commercial market sort out their risk and taxation on fleet operations. It’s a massive sector with over 3.2 Million light commercial vehicles registered in Australia with very low penetration of what is known as ‘telematics’ or In-Vehicle Management Systems – IVMS.

The model has also evolved so that it applies in most western industrialised jurisdictions because they all require insurance, safety is imperative, and a fuel tax regime applies in all of the US, Canada and Europe to name a few. Light commercial motor is around $750Bn is premium per year

That sounds exciting!

What is your team currently working on 2019 or what have you accomplished recently?

First of all, a big focus on the insurance sales side of things so a huge effort going in to develop relationships with insurance brokers across Australia and I’m happy to say we have written business in the last quarter!

Secondly, we are pushing hard on our FleetRisk proposition ( which is focused on fleet risk mitigation and river management and coaching. The latest development here is the creation of around 600 45-60 second micro videos linked to driving style.

This is a big step forward and will allow us to use ML and AI to tailor driver feedback at scale in an automated and personalised way.

We have also built detailed ‘Return on Investment’ calculators to help our users and potential users build a business case for what we do. The positive impacts of what we do are profound at the commercial and organisational levels. Even more so with Director Responsibility obligations getting tighter and tighter.

Recently we have expanded our offering to include partnerships with Fleetcoach and SleepFit. Fleetcoach is online driver training and SleepFit is a workplace sleep hygiene improvement program. We see both of these as integral to the end-to-end management of fleets. In particular sleep health is a vastly neglected aspect of our lives and work.

Great! We’ll be watching this space!

How does Mercurien ‘give back’?

In the normal course of our business our focus is on stopping people crashing cars. It is actually that simple. With 46% of all workplace injuries involving motor vehicles anything we can do to decrease that is a great start.

We also like to talk at industry events and functions both about our business and other crucial aspects like mental health for founders and their families and close associates.


What is Mercurien’s biggest challenge in today’s markets?

We do face the normal day to day sales issues so nothing new there. But fleet management by and large is an information/knowledge asymmetry. Fleet Managers and operators have a vast amount of information that they get from their fleet leasing providers but not a lot of it turns into actionable knowledge.

The biggest challenge we face is the reaction of fleet managers sometimes when we highlight the improvements that are possible. It’s almost that they feel like they will be subject to scrutiny for not action sooner.  For example, we met a company recently that was overpaying its FBT bill by about $3.4 million. That’s the kind of number that should get the attention of the CEO!

The other challenge we face is getting to enough Insurance Brokers to explain the process approach and benefits – once they see it they totally get it.  Getting people to change how they have done business for years can be hard but the progress of getting the message out there has been very positive.


Anything else you’d like to say?

We have a team of really dedicated, smart people who see the potential in the fleet and insurance space. I’d urge any broker of fleets or fleet managers to have a chat with us about improving their risk, tax and costs outcomes because the returns are substantial. It really is a great opportunity to get your fleet fit in 2019!

Thank you!

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    Michael Graham, Mercurien’s CEO



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Inspire Insurtech Series: RDT

October 30th, 2018 Posted by News 0 thoughts on “Inspire Insurtech Series: RDT”

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Hello! The next release of the ‘Inspire Insurtech’ series where we interview inspiring insurtechs to find out who they are, what they do, what we can expect from them in the future, and more is here!

For this feature, we have RDT with Director of Operations (RDT Asia), Neil Regan Enjoy!


Tell us RDT’s brief pitch

RDT has been pushing the boundaries of general insurance technology for 27 years and our reputation for innovation is nearly as old as the company itself.

Our holistic solution Atlas provides insurers and MGAs with a complete end-to-end insurance software solution.  Clients have control over pricing, data validation, fraud identification while improving their customers’ experience and getting ahead of their competition.

Most recently we’ve developed the technology behind TRiCE, a smartphone app which instantly returns an accurately priced, properly underwritten quote after asking the customer only five questions.

Equator is the data enrichment and orchestration solution behind the TRiCE app, and this was created by RDT while working in collaboration with insurers.  It provides better and faster assessment of risks at the point of quote, drawing on data from third party information feeds to calculate and price the risks.  With Equator, insurers can manage their rates centrally and can handle over 50 million quotes a day.

Our policy administration solution, Landscape, handles all policy, claim and accounting information.  Its flexibility makes it a powerful tool for any size of insurer or MGA.

Our products are built, tested and deployed using Agile methodologies, providing clients with a regular opportunity to review progress, amend requirements as necessary and adjust work backlogs.

We offer our products as an Azure based managed service, clients can host on their own hardware, or a combination of both.


So how did RDT begin?

RDT began 27 years ago as three 20-something year old friends with one insurer as a customer.  We worked in two cramped rooms above a fast food shop in Bromley, southeast London.

Now we have teams working in spacious, custom-designed headquarters in Kent (UK), offices in Halifax (UK) and Adelaide (Australia).  We currently have 110 staff and 20 customers including Direct Line, Markerstudy and RAA in Australia (an ongoing customer for over 8 years).

We have been a Microsoft Gold Certified Partner for 13 years and we annually reinvest 30 per cent of our turnover into research and development.

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How has RDT evolved since inception?

We have adopted agile methodology to design and build our products.  Software engineers, testers and managers collaborate in teams of six or seven in two-week sprints to produce tranches of finished code.

We also use DevOps, a work style that involves automating all stages of software construction, testing and deployment, leading to faster, more dependable development.

We constantly reinvest into the latest tools and techniques to keep staff motivated and our products leading edge.

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Working like this encourages innovation and helps developers write accurate, bug-free code quickly.  It also facilitates the quick launch of products, as customers can begin generating income with a “bare bones” version of a system months sooner than if they waited for the whole solution to be full finished.

Some of our customers were nervous about the change and took a while to be convinced, but four years later they are all on board and it has become a selling point – one of the first questions prospective customers often ask is: “are you agile?”


What is your team currently working on?

The TRiCE mobile phone app that we developed has expanded its offering to add more lines of business.  Originally, the app was designed for short-term motor and gadget insurance, and this was swiftly followed by annual motor insurance.  Over the last few months we have added travel and pet insurance.

We were also recently advised by one of our Equator customers that they successfully processed 11 billion quotes through Equator in the previous year.  That is 11 billion quotes which were enriched with data from external sources, the risks were accurately assessed and customers provided with quotes created from the powerful rating engine.

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Exciting! We’ll make sure to watch this space!

How does RDT ‘give back’?

The company has grown into a global family since its inception.  We recognise the input that all our staff make to the company and we hold a summer social event to which they and their families are invited.

We have some dedicated staff who go to the local schools and provide recruitment advice to the children there and promote working in the IT industry.  We have signed up to a social pledge that recognises the value of candidates no matter their background or family circumstances – it takes diversity another step forward.  The pledge represents a commitment from the company to try to help people gain valuable training and experience in the workplace.

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RDT dedicates money each year to Shine – a charity which provides specialist advice and support for spina bifida and hydrocephalus, as well as to African Revival – a charity providing access to quality education in Uganda and Zambia.  As well as this, we regularly hold charitable events within the office.  The events which involve cakes are the most popular, and it helps that we have a few eager bakers among our staff!

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Love it!

What is RDT’s biggest challenge in today’s markets?

Insurance companies tend to make decisions slowly and it took us years to build a solid customer base.  Staffing remains a challenge.  There’s a shortage of good IT professionals, and more than 70 per cent of our staff happen to be IT professionals, so recruitment is a constant battle for our HR department.

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We created a great working environment to help with recruitment and retention, which works well.  But while RDT’s staff is culturally diverse, women techies are rare.  We run apprenticeships and offer summer internships to sixth formers, but girls never apply and it seems that they are not being encouraged to learn to write code.  From a business perspective it restricts our ability to hire people, but it is bad for everyone – failing to engage half the future workforce will limit progress.  We have started sending recruiters to local girls’ schools to drum up interest and hopefully start to make a change.

What are your thoughts on our monthly topic?

Several customers (new and existing) have approached RDT for what we call test and trial/incubator systems.

These test and trial/incubator systems are lightweight systems that are not tied to an existing (main) PAS (Policy Admin System) or infrastructure and therefore allow Insurance companies to launch and trial new products being able to tweak these products easily without interfering with this main PAS.

If these products are successful, they can be integrated into an Insurers main PAS at a later date.

RDT are utilising their existing technology stack, Atlas, to allow Insurers to accomplish this quickly and easily provider the insurer with a flexible solution.

The first live instance of this being TRiCE, detailed above, which has been live in the UK for just over 1 year.


Anything else you’d like to say?

Following on from RDT’s growth in the UK we are looking to replicate in Australia by investing and expanding our Australian operations.

RDT have recently increased their Australian team size and have relocated to larger offices in the Adelaide CBD.

Thank you!

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