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Inspire Insurtech Series: Hello Claims

March 13th, 2018 Posted by Community, Members 0 thoughts on “Inspire Insurtech Series: Hello Claims”

Hello! The next release of the ‘Inspire Insurtech’ series where we interview inspiring insurtechs to find out who they are, what they do, what we can expect from them in the future, and more is here!

For this first feature we have Hello Claims with Managing Director and CEO, Nick Herford.  Enjoy!


To begin, what’s Hello Claims’ brief pitch?

Hello Claims is innovative, it’s now, and it’s turning the motor assessing industry upside down, with huge benefits for insurers, broker and insureds.

The Hello Claims assessing and repair solution is delivered through a combination of:

  1. Properly engaged repair network
  2. Properly managed repair network
  3. Application of a one of a kind assessing and repair management technology

Hello Claims utilises technology to seek out the truth to the extent of damage, appropriate repair method and cost.

Hello Claims technology allows all stakeholders involved in the claim process to real time view the progress of the claim through the provision of stakeholder portals

The results we have created for our clients are significant and to date we have delivered nothing less than a 15% average claim cost saving for our clients and in a number of cases significantly more.

We love those savings!

How did Hello Claims start?

The genesis of Hello Claims was a result of my frustration with the value the current motor assessing and repair management market was delivering to insurers and policyholders alike.

My initial frustration surfaced when I was leading the motor assessing and repair arm of a very large claims provider and was further reinforced to me when I asked my father, who is a retired very experienced motor assessor, to assist me during a catastrophe (hail storm).

He made the comment to me that nothing has changed in relation to the assessing process since he had retired – some 15 years previous – “you are still using manila folders and paper assessing forms” he stated – where is the innovation?

This is when I decided to use my panel beating, repair shop management, claims assessing and mechanical engineering experience to build a motor assessing and repair management solution that would revolutionise the way motor claim are assessed and managed in today’s market.


How has Hello Claims evolved since inception?

All successful businesses must evolve to remain relevant to the needs of their current and future clients and Hello Claims is no different.

Change is at the heart of Hello Claims DNA and whilst our initial ambition has not changed our technology is continually enhanced to enable the continued automation of claims management, assessment and repair management processes.

We agree!

What is your team currently working on / what have you accomplished recently?

In terms of what have we accomplished recently, Hello Claims has been very fortunate in the support it has received from the both the Australian and New Zealand market and as a result we have the privilege of delivering the Hello Claims solution to more than 40 clients in Australia and New Zealand.

In terms of what our team is working on our number one focus is ensuring we consistently deliver the Hello Claims promise to our clients – our incredible team focuses on this every hour of every day.

As stated above we constantly review our technology to ensure it remains relevant to our current and future clients. We are advanced in the development and use of Artificial Intelligence and augmented reality in the use of the assessment and repair process among other exciting opportunities.

Lastly, we are in the very fortunate position to be reviewing a number of partnering opportunities in the United Kingdom, the United Arab Emirates and South Africa.

Exciting, we’re looking forward to see where you go next!

How does Hello Claims ‘give back’?

We provide a collaborative and respectful culture and are passionate about learning and professional development. We proudly support the Miracle Babies Foundation with our partners along with several other charities.

We love insurtechs that give back!

What is Hello Claims’ biggest challenge in today’s markets?

Overcoming the insurers traditional view of the real value that external assessing and repair management business’ provide to them and their customers – which to date has not been that positive.

Whilst we appreciate this perception has been built on their in the “traditional world” of assessing, Hello Claims has been and will continue to work hard to show the insurers that a new world has been created, we have not had a single client that has entered into a Proof of Concept with Hello Claims that has not continued into a long term relationship with us. One where the results are so positively impactful that they will begin to question the:

  1. Value of internally managed assessment and repair management teams, and
  2. Absence of a carefully selected and closely managed repair network.

Even as we write this it all sounds very simple, but the reality is delivering success is a very complex recipe. All ingredients need to be mixed ‘just right’ and this mixture varies on a client by client basis. Successful measurement and mixing involves years of experience as a panel beater, an assessor, an InsurTech innovator and a Repair Panel Manager. Hello Claims brings this experience to table ‘in spades’.

Sounds like a real challenge.

Anything else you’d like to say?

We love what we do, and we would like to thank those that have contributed to our success to date.

We commit we will do everything in our power to continue to deliver innovation excellence in the motor assessing and repair market and continue to challenge ourselves and evolve with our clients.

I urge any Insurers, Brokers, fleet managers and self insured fleets to re-evaluate what they are doing in their claims space currently and take the time to speak with the Hello Claims team.

Thank you!

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