Posts by Insurtech Australia News

Inspire Insurtech Interviews: Enviro Frontier Pty Ltd – TreeManager

September 1st, 2021 Posted by Members, News 0 thoughts on “Inspire Insurtech Interviews: Enviro Frontier Pty Ltd – TreeManager”

The Inspire Insurtech Interview’ series is designed to inspire fellow insurtechs. We want to share who they are, what they do, and what we can expect from them in the future.

 

This month we are talking to Peter Dubiez, CEO of Enviro Frontier Pty Ltd – TreeManager. Enjoy!

Tell us TreeManager’s brief pitch.

TreeManager is an ever-evolving agile technology platform designed to provide you with both routine and emergency tree work. TreeManager is driven to create a hub of opportunity for the tree/arborist industry, and eventually other trades.

TreeManager is a nationwide network of local professional arborists using award-winning services to manage trees in your area.

From emergency work or simply in everyday tree maintenance programs, TreeManager gets the job done and provides all data, insights, compliance, for site safety and management.

So how did TreeManager begin?

In 2010 we were just a small tree company based in Sydney that was undertaking a variety of tree jobs. In July 2011, we handled some insurance tree jobs, where a variety of trades were audited. Our company was the only one that got an A+ rating. We were asked could we expand our services to other than Sydney. From there the idea and development of TreeManager commenced. To create a national network of tree partners (the SME local operator) and how to project manage them nationally. To drive efficiencies to meet the demands of the insurance industry.

How has TreeManager evolved since its inception?

TreeManager focus since development has been on supporting the “supplier network”. Our claim is that with TreeManager we will get the information from the site (the trade) back to your portal with a detailed cost breakdown, documents and invoice (inclusive of audit) in the shortest time frame. TreeManager development commenced in 2013, the first release was in 2014. Initially, my ego was too involved. TreeManager 1 we designed with little involvement with the end-user (trade on-site).

In 2017 we took a different approach. TreeManager 2 was all about the end-user – the trade (supplier network). We did workshops, testing, feedback sessions with the trades. We even sent the developers and designers into the field with the trade to experience what they were dealing with. I recall the first time the developers & designers came back and were amazed that the trade DID NOT have surface pro/iPad/Desktop computers with them. This experience had a huge impact on how they then went about creating TreeManager 2 and App. Compliance is a key driver within TreeManager. We utilise intelligence around a trade’s depot, insurance (workers and plant) to drive safety and cost. The intelligence drives capacity management, what area can trade really cover and does it have the staff and equipment required to perform.

Our great success is our App designed specifically for the site trade. Our App has over 170 screens, designed with specific workflows to allow ease of use by the trade feedback, yet capturing granular data, driving automation, notifications simply by a single touch. The App has items that have been ignored for the trade – “Big Buttons”, “Specific Colour or signs”, “one-touch workflow” (no need to scroll or swipe) and designed for the whole process from acceptance to invoicing – including customer sign off, payment, prestart hazards and continuous improvement. The App has allowed us to capture intelligence and granular information from the tree trade and can be adapted for any trade.

What is your team currently working on for 2021, or what have you accomplished recently?

2021 has been our breakout year: A lot of success and activity:

Recently: After thousands of tree jobs across Australia, we have now been able to provide a tree cost based on specific parameters and overlay with a risk matrix based on tree location, structures, weather history. In 2021 in conjunction with certain clients, we instigated a “fixed tree cost” matrix based on certain tree parameters, to deliver improved cost and significant reduction on open days.

Working On: Based on our data parameters we are collaborating with companies in the UK that can overlay the information on “live” tree data mapping.

This lead to: Actually, pre-calculate the risk and likelihood of tree impact damage to the fixed structure due to location, postcode, weather events.

When you review a make safe claim relating to a tree, the larger % of impact items are less than the tree cost (fence, clothesline, access). The algorithm will allow better cost/risk related to the outside aspects on a property with trees. Our data shows that trees regularly maintained have a less likelihood % of failure rating. Why not reward a client (insured) that is taking preventative maintenance and benefiting the environment?

Our belief is having insightful tree data, insurance companies can use to calculate a client’s risk with a similar value that they do with motor vehicles. We start operating in New Zealand in October 2021 in collaboration with a local New Zealand tree partner, servicing the insurance industry. We opened an office in Spain in 2020. We are in initial talks with companies in UK/Europe to use our TreeManager technology in 2022 and replicate our Australian model. We are fortunate due to our success in Australia with certain global insurance providers that they are assisting by connecting us with their UK/European counterparts.

In 2021 we are finalists (the winner will be confirmed in October 2021) for:

  • NSW Work Safe Award for our App and TreeManager Compliance
  • Australian Business Awards for Best Mobile App Innovation.

 

How does TreeManager give back?

We have a simple yet effective saying – “the more successful we make our clients, the more successful TreeManager will be”. Clients are the insurance, facility companies, Council, Government ad importantly our Tree Partners.

For clients that have had us sit at the table with them to collaborate and gain knowledge, they would be the ones to ask about what TreeManager has given back. The stats will tell you:

  • Reduction in communication touchpoints by 40% and greater
  • Reduction in tree costs by 30% and greater
  • Reduction in open days by 50% and greater

This is a journey we all continue to learn from (client-tree partner-TreeManager-Insured).

For our Tree Partners we have assisted in many ways:

  • Achieving government grants
  • Indigenous certified
  • Supporting with funding for charity events
  • Sponsoring Arborist Competitions
  • Increased work opportunities with insurance, facility, government, and state (not just reliant on an event or insurance claim)
  • Improved compliance, skill certification understanding and acceptance in their daily workplace

TreeManager is the largest network of compliant SME tree companies nationally. With over 300 registered tree partners, a ground force of 1,800 covering all parts of Australia. TreeManager can have a significant value impact on this network.

What is TreeManager’s biggest challenge in today’s market?

  1. Having trees considered an insurance line-item worth value
  2. Considering tech that is specifically developed and designed by the trade for the trade (supplier network)

Trees have been a line item the insurance industry has generally found too difficult to deal with. There is very little if any detailed data that is captured. So, trees are not a high priority line item, especially when considered as one line in the whole claim process. Yet a tree failure in most cases triggers a claim. If drivers for the insurance industry are cost, quality, safety, and timeliness – would it not be best to do this at commencement with knowledge and control. In the majority of cases when a tree claim (make safe) is in progress, the tree trade is the first to attend. Your whole claim and customer experience start then.

For technology, TreeManager focuses primarily on the site tree trade back to the client. Insurance is focused on the “main portal” and the supplier network “tech” is just an add on consideration. When a site trade is required in the insurance claim, you want to deliver cost, quality, safety, and timeliness then provide the trade with an App designed and developed for them.

TreeManager App challenge is to show how the ‘supplier network” for insurance can be your best ally, your first responder, the person that is the face of the insurance company and deliver data to drive intelligence that leads to cost, quality, safety, and timeliness.

Anything else you’d like to say that we didn’t ask?

Within our business, I encourage failure to learn. All staff I ask be prepared to fail – then learn, adapt, and evolve. As an SME innovative business, we have the opportunity and luxury to trial, fail to improve. When supporting many of the larger legacy businesses in insurance, change for them happens over years and years or minor adjustments – At TreeManager, we understand our focus must be on our internal improvements – not to expect change externally.

Thank You.

September Newsletter

September 1st, 2021 Posted by Members, News, Newsletter 0 thoughts on “September Newsletter”

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How Technology is Changing the Insurance Industry

August 2nd, 2021 Posted by News 0 thoughts on “How Technology is Changing the Insurance Industry”

How Technology is Changing the Insurance Industry – Rita Yates, CEO and Co-Founder of Insurtech Australia.

Sean Aylmer, Presenter at Fear and Greed podcast, recently sat down with our very own Rita Yates, CEO, and Co-Founder of Insurtech Australia, to talk about the growth and opportunities in Australia’s insurtech sector and the way technology is changing the insurance industry.

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Digital Opportunities for Australia’s Insurance Industry

August 2nd, 2021 Posted by News 0 thoughts on “Digital Opportunities for Australia’s Insurance Industry”

Digital Opportunities for Australia’s Insurance Industry – Rita Yates, CEO and Co-Founder of Insurtech Australia.

Our Rita Yates, CEO and Co-Founder of Insurtech Australia, sat down recently with TAS for their “5 in 5” series to talk about her role at Insurtech Australia and shared some tips for insurance leaders when it comes to the key drivers for their digital opportunities and the importance of finding the right partnership fit.

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IA Podcast: Skye Theodorou and Anish Sinha, Co-Founders of upcover

August 2nd, 2021 Posted by News 0 thoughts on “IA Podcast: Skye Theodorou and Anish Sinha, Co-Founders of upcover”

Insurtech Lessons: upcover – the art of story-telling

Skye Theodorou and Anish Sinha, Co-Founders of upcover, let us in on some candid advice, the elevation of compliance, team qualities and views on lifetime value. A great conversation worth checking out!

Click here to listen to the full podcast.

Inspire Insurtech Interviews: Evari

August 2nd, 2021 Posted by Members, News 0 thoughts on “Inspire Insurtech Interviews: Evari”

The Inspire Insurtech Interview’ series is designed to inspire fellow insurtechs. We want to share who they are, what they do, and what we can expect from them in the future.

This month we are talking to Daniel Fogarty, Founder and CEO of Evari.  Enjoy!

 

Tell us Evari’s brief pitch.

Evari enables insurers and underwriting agencies to make insurance easy to buy, easy to manage and flexible to changing needs. Ease and flexibility are critical for customers, distributors and insurers.

Evari’s enterprise SaaS platform is the full end to end insurance process in the cloud, enabling ease of data integration, and empowers insurance businesses to build, launch and distribute insurance products with digital features that users love.

So how did Evari begin?

Evari was founded in 2016 by Robert, Brack and Daniel. Previously, Daniel was CEO of Zurich General Insurance for Australia and New Zealand, Robert was General Manager Risk in Banking, and Brack is a Tech Entrepreneur. The three share a passion to change the way insurance is managed and delivered to customers.

Evari commenced as an underwriting agency, and Lloyd’s coverholder (Evari.Insure) selling insurance directly to small businesses in Australia. Our first experimental offering launched in late 2017, integrated with customer’s cloud accounting software to facilitate easy insurance updates, but the selected target market wasn’t fully ready for this offering at the time.

Evari.Insure’s trades and professionals insurance was launched in early 2018 with much broader appeal. It provided ease and flexibility, enabling customers to save money with our world-first pause feature for the liability section. This broader appeal expanded through referral arrangements with Australian trusted brands such as Bunnings and RAC.

In 2019 Evari.Insure won Finders’ best insurance innovation category and was a finalist for Best Online Customer Service, and the business has a 4.4-star TrustPilot ranking.

How has Evari evolved since its inception?

The initial launch of our direct insurance offering in Australia generated a lot of interest in Evari’s technology from within the insurance industry.

So in 2018, we started planning to offer Evari as a SaaS solution. We decided that to be a SaaS provider to the Insurance world, and we needed to have a presence beyond our initial base in Perth. So in late 2018, we opened our London office; and through our London presence, we were successful in winning our first SaaS customer, based in the USA, who launched in 2019.

Since then, our SaaS business (Evari.Tech) has continued to grow, and we have significantly enhanced our technology.

Evari’s platform’s capabilities include easy data integrations, pricing, underwriting, policy issuance, management, payments and distribution management via any channel (direct online, broker intermediated or using API’s to integrate with third-party web services).

Evari.Tech was named in the DIA’s Top 100 Insurtechs to watch in 2021 and the 2020 Insurtech100 list of 100 of the world’s most innovative InsurTech companies selected by a panel of industry experts and analysts.

What is your team currently working on for 2021, or what have you accomplished recently?

In early July 2021, Envest acquired Evari’s underwriting portfolio. This is a win-win for both organisations, as we know that the insurance business we created is in good hands, and we have a further client for our SaaS platform.

This divestment enables us to focus solely on our SaaS business.

Now our focus is working with our SaaS customers on delivering their new products and growing our sales and delivery pipeline to work with more insurance businesses globally.

How does Evari give back?

Evari gives back to the community in a number of ways:

  • Early-stage companies create jobs. I enjoy hearing stories of our team and their families, and am proud as founders that we created these jobs, which in turn boosts the communities we live and work in;
  • We created our business as we are passionate about making positive changes to the life of insureds and the insurance industry;
  • We give back as individuals, supporting our own selected causes and collectively supporting each other’s causes. For me personally whilst I have been at Evari, I support Time & Space (https://www.time-space.com.au/ currently Chair of their Advisory Committee); See Beyond Borders (https://www.seebeyondborders.org/ previously a member of their Advisory Committee), and I am an active Surf Life Saver;
  • We give back to the communities we work in through our own time and some of that on company time; for me, I assist our industry now on the Board of Insurtech Australia and previously on the Board of ANZIIF.

And over time, we plan to do more.

What is Evari’s biggest challenge in today’s market?

Evari’s and Insurtech growth is constrained by the slower speed of change in the insurance industry versus other industries. We see the more ambitious and entrepreneurial insurers and underwriting agencies adopting digital more aggressively, and these businesses will be the ones who win over time.

Anything else you’d like to say that we didn’t ask?

I would like to share some learnings as an Insurtech start-up founder:

  • Be passionate about what you are doing, as there will be challenges ahead, and your passion will guide your energies;
  • Cash is oxygen for your business; manage your cash well;
  • Develop strong mutually beneficial relationships. Nothing is achieved alone, and it is all about working with others;
  • Whilst a great product is a strong start; it is customers that make your business successful;
  • Manage your compliance obligations from the start;
  • Celebrate your successes and be grateful to those who helped you along the way;
  • Be open and flexible to the opportunities that come your way, as the path to success will have many twists and turns;
  • Go for it;
  • And as you achieve success, pay it forward and help the next generation, just as others have helped you.

 

Thank You.

Launch of the 2021 Australian Insurtech Ecosystem Map

August 2nd, 2021 Posted by News 0 thoughts on “Launch of the 2021 Australian Insurtech Ecosystem Map”

Launch of the 2021 Australian Insurtech Ecosystem Map.

In partnership with EY, we are pleased to launch the 2021 Australian Insurtech Ecosystem Map highlighting an incredible 52% increase in the number of participating insurtechs compared to the 2020 map.

There was an increase in businesses operating across all 6 categories, particularly evident in those now operating across multiple categories.

Click here to read more.

August Newsletter

August 2nd, 2021 Posted by Members, News, Newsletter 0 thoughts on “August Newsletter”

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IA Podcast: Mark Cohen of Wilbur

July 12th, 2021 Posted by News 0 thoughts on “IA Podcast: Mark Cohen of Wilbur”

Insurtech Lessons: Wilbur – a fresh move

Mark Cohen, Divisional CEO of Wilbur, shares details on the strategic play in the evolution from Claim Central to the Wilbur offering. Mark highlights how capitalising on a gap in the market can lead to great outcomes, the role of connectivity, plus he provides insights on why key conversations need to continue at all times.

Click here to listen to the full podcast.

Inspire Insurtech Interviews: daisee

July 12th, 2021 Posted by Members, News 0 thoughts on “Inspire Insurtech Interviews: daisee”

The Inspire Insurtech Interview’ series is designed to inspire fellow insurtechs. We want to share who they are, what they do, and what we can expect from them in the future.

This month we are talking to Richard Kimber, Founder and CEO of daisee. Enjoy!

Tell us daisee’s brief pitch.

daisee helps you know exactly where to focus by analysing every word your customers say to your company. Our solution ‘hears between the lines’ and can evaluate the quality of every voice interaction using our proprietary algorithms.

daisee has developed a fully automated programmable scorecard that rates and ranks all calls. High-Risk calls are clearly flagged, so you know which calls to focus on. The benefit is that you can dramatically improve your control framework, deliver significant operational savings and most importantly, increase your revenue generation and customer experience.

So how did daisee begin?

daisee began with the concept of commercialising Artificial Intelligence research from Australian Universities. A number of areas were evaluated and after experimenting with several other solutions and business challenges.

How has daisee evolved since its inception?

We originally decided to specialise in computer vision and voice and had several product ideas. One of them resulted in a Joint Venture called BuildAI with Mirvac. This offered a Computer Vision application to create a ‘Digital Twin’ and compare the buildings progress to the plan and to improve quality as a result.

This evolved when we realised how effective our Speech Analytics solution was. Then we took the strategic decision to focus solely on this area with a goal to be a world leader in its application.

What is your team currently working on for 2021, or what have you accomplished recently?

We recently launched Daisee Essence – which uses unsupervised learning to derive the core reason for calls. These are often called Call Drivers – and we have developed a method to decipher all the language and evaluate what the core reason is for the call. This can then be used to evaluate many factors, including process wastage, customer effort, and many other elements of improving customer experience.

We are also working on revolutionary technology to evaluate and improve Live Person Chat and bot chat outcomes. This product will evaluate the text interactions between customers and agents, score and rate and rank them for effectiveness, timeliness and how well they resolved the issue. We believe this a world first and will have the potential to open up many new markets.

Another big focus for us is the RG271 legislation and helping Insurance companies prepare and improve their complaint handling identification and processes.

How does daisee give back?

daisee employees a number of interns that are still completing University. We feel that this gives the students real-world experience and understanding of how technology is applied to business situations. We train them in AI and provide access to real business problems and exposure to our clients.

daisee works with a number of organisations and government agencies on policy issues, including privacy legislation, AI strategy and improving Australia’s international position in the application of AI technology. We have also worked on a number of regulatory projects which we feel will have wide benefits for consumers as the frameworks evolve to add more sophisticated protections.

What is daisee‘s biggest challenge in today’s market?

Our biggest challenge is generating enough awareness of the power of our platform with Senior executives. This then manifests itself in longer sales cycles as companies can be slow to innovate and adopt new technologies. We see dramatic improvements in all our customers’ operations, so we are impatient to roll it out more widely.

Anything else you’d like to say that we didn’t ask?

We offer a solution that is pre-trained, ready to go and will deliver immediate value to any Insurance business. We feel that we can substantially improve your efficiency and generate a very positive ROI. Our solution is a real game-changer, and we will offer any member organisation a free POC.

Feel free to contact Richard Kimber at rbk@daisee.com.

Thank You.

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