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December Newsletter

March 1st, 2022 Posted by Members, News, Newsletter 0 thoughts on “December Newsletter”

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November Newsletter

November 2nd, 2021 Posted by Members, News, Newsletter 0 thoughts on “November Newsletter”

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Inspire Insurtech Interviews: Innovation Group Australia

October 28th, 2021 Posted by Members, News 0 thoughts on “Inspire Insurtech Interviews: Innovation Group Australia”

The Inspire Insurtech Interview’s series is designed to inspire fellow insurtechs. We want to share who they are, what they do, and what we can expect from them in the future.

This month we are talking to Drew Schnehage, Managing Director of Innovation Group Australia. Drew was recently selected as one of the winners for this year Elite Women in Insurance 2021. Congratulations Drew!

Tell us Innovation Group Australia’s brief pitch.

Motor accidents present fleet owners and drivers with a challenge, and the process of getting vehicles repaired and claims settled is complicated. Innovation Group takes the headaches away from fleet operators by offering a full end-to-end accident and claim management process, as well as risk management and driver training.

We run dedicated 24/7 hotlines for our fleet clients, along with organising a contracted repairer to collect the damaged vehicle and provide a rental car to keep your driver mobile. Our digital platform keeps all parties updated on the progress, and we take care of all the paperwork with insurers and others involved in the claim.

Fleet operators get access to a nationwide network of body shops, windscreen centres and rental car providers, along with prioritised repair slots, extended guarantees on work performed, and full claims administration and settlement.

So how did Innovation Group Australia begin?

Innovation Group has been around since 2001, and the business initially started from a partnership with LeasePlan, one of the biggest Fleet Management Companies globally. LeasePlan had the vision to provide vehicle accident claims management to their fleet clients, and Innovation Group became the enabler of this service. The partnership has spanned over 20 years, and the service delivery has been refined to a fine art. We manage incidents for several fleet management companies and their fleet clients as well as self-insured corporate fleets and work closely with insurers to create a seamless and better experience for fleet owners and their drivers.

Since I joined the business at the end of 2019, the focus has moved to the digitalisation of the claims journey, and we have some exciting new ‘innovations’ excuse the pun launching in the next couple of weeks and months.

How has Innovation Group Australia evolved since its inception?

We pride ourselves on our service delivery, and we are one of the best third-party administrators offering vehicle accident management to the fleet industry. We are one of the only third-party administrators that provide a fully insourced service offering. We manage our own 24/7 call centre with a team of agents that are dedicated to managing the initial customer experience and repair progression, a team of highly experienced technical vehicle assessors in the field, a dedicated recoveries team with outstanding results and agents that proactively manage the cost of third parties not at fault. We manage vehicle accident claims from the cradle to the grave. Our digital journey will further enhance our already perfect solution to automate and streamline our process and service offering making it easy and transparent for our fleet managers and their drivers.

What is your team currently working on for 2021, or what have you accomplished recently?

On the first delivery of our digital journey, we can provide the fleet driver with the ability to lodge their claim on their mobile phones. The process is easy, simple, and transparent, with the ability to upload images and direct and select a repairer of their preference. Fleet managers can track and view the progress of the repairs on their vehicles on our easy-to-use client portal. The integration with our valued partner repair network will automate the experience with instant updates. The future of Artificial Intelligence is on our doorstep, and we have partnered with a global company to deliver a solution that will shorten the life cycle of a claim and improve the time off-road, which is a critical risk factor for fleet companies. The biggest development has been the data and insights we deliver back to our clients to manage their drivers and incidents better.

How does innovation Group Australia give back?

We give back time, efficiency, and cost savings to our fleet clients.

  • We continually evaluate what we do and how we do it to close the gaps and improve the customer experience.
  • We deliver on an improved customer experience, manage the time off-road, and deliver consistently on the average repair cost for our clients.
  • We provide valuable data insights on how to manage the risks of driver behaviour. We have partnered with eDriving, a global provider of driver behaviour and training products called Mentor, to close the loop.
  • We equally give back to our staff. Without them, we don’t have happy customers, and we don’t have a business.

 

What is Innovation Group Australia’s biggest challenge in today’s market?

The biggest challenge in the current market is the price. The current economic environment makes it extremely difficult to negotiate renewals or secure business when clients only look at the bottom line. We deliver an outstanding product, and we focus on selling the savings we produce, not just on average repair cost but also the saving to the client to get their vehicle back on the road faster. We further drive costs down with our focus on recovering money from at-fault parties and managing the cost of third parties that are not at fault. Clients need to look at the overall value proposition and not just the final page on commercials.

Anything else you’d like to say that we didn’t ask?

Innovation Group forms part of a global company, but in Australia, we are nimble and respond quickly to our clients. I always say to my staff, let’s keep it simple and stick to the basics. We continually push the business to deliver the best outcome for our clients. We have been able to deliver on so many new initiatives over the last 18 months. I suppose that was the one positive on COVID and lockdown in Victoria.

Thank You.

Annual General Meeting 2021

October 27th, 2021 Posted by Members, News 0 thoughts on “Annual General Meeting 2021”

The Insurtech Australia AGM will be held at 9:00 am AEDT on Thursday, 25th November 2021 virtually via Zoom Video Conferencing platform.
Forms are now available for Nomination as Director and Consent to Act (click here) and Proxy Form to nominate a representative to attend and vote directly on your behalf (click here).

Inspire Insurtech Interviews: uBind

October 5th, 2021 Posted by Members, News 0 thoughts on “Inspire Insurtech Interviews: uBind”

The Inspire Insurtech Interview’s series is designed to inspire fellow insurtechs. We want to share who they are, what they do, and what we can expect from them in the future.

This month we are talking to John Gamble, CEO of uBind. Enjoy!

Tell us uBind’s brief pitch.

A lot of insurance is still transacted manually, or if it is digital, it’s using old software that’s poor and clunky. The industry has lagged because building your own insurtech solution is a nightmare. There’s complex data sets, assessment processes, renewals, referrals, reviews, reinsurance, claims, accounting, compliance and so on. Then try to add the best user experience, innovation and distribution channels. It’s just too much.

That’s why we created uBind.

uBind makes building top tier digital insurance solutions fast and allows you to “switch on” a range of channels for distribution, including embedding insurance in websites and apps, broker networks, affinity schemes, and a product marketplace. It empowers everyone across the chain to self-serve and automates everything. With uBind, innovative insurtech solutions can now be launched at low cost and in record time.

So how did uBind begin?

A previous company of mine was operating in the insurance space doing custom software and digital solutions, initially for CGU and IAG. We built many “quick quote” and “quote and bind” systems for their intermediaries. Word spread, and we gained many insurance clients, including Insurance House, Gallagher, Willis, Honan, and some Austbrokers and Steadfast brokerages. We continued to evolve our capabilities by building b2b2c systems, portals, transactional systems and doing integrations. Amongst other achievements, we were appointed by IAG CEO Peter Harmer to build CGU’s first digital direct offering, which was a huge success. Up until this point, building these systems was still quite costly and time-consuming and still out of reach for a lot of the market.

In 2015 we decided to create uBind as a SaaS platform to enable fast delivery, the ultimate UX and a richer feature set. uBind launched in 2017, and we’ve been adding new innovations ever since.

How has uBind evolved since its inception?

Initially, our offering was very “MVP” and aimed to provide great UX and a quote & bind capability. We’ve evolved the offering to focus on insurance distribution with customisable portals, the ability to set up a full distribution network within the system (i.e. so underwriters and AR networks can distribute to brokerages and members), full claims capability, and some pretty interesting integration features.

Our system allows real-time data flows with external systems during the quoting process so that ratings data can be supplemented with data from external systems interactively. We applied this technology for our project with the Department of Veterans Affairs to provide home insurance to 10,000 military service members. We set up two-way data flows to retrieve property data from CoreLogic and calculate the building replacement cost to eliminate under insurance. We also applied this technology for Redbook for vehicle valuations, accessing Perils data, ABN lookups and the GNAF property address database, but the possibilities are limitless.

We expanded our embedding technology to support dynamic theming and white-labelling for both our insurance application forms and our portals. Not only can you present the insurance application form to match the website or app it’s injected into, but you can also ask different questions and pre-seed the insurance forms with data from other systems for tighter integration and a better user experience. We added a powerful new automation module that allows custom actions to run automatically based upon internal and external events. This supports the capability to provide parametric style insurance solutions with automated pay-outs. We also now support multiple currencies and languages so that you can sell globally.

What is your team currently working on for 2021, or what have you accomplished recently?

We’re continually developing and improving the platform across every area but some key new features coming include:

  • Tasking functionality with escalations;
  • Better accounting and financial reporting;
  • A drag-and-drop form builder; and
  • Improvements to our marketplace technology to help brokers connect better with digital insurers and underwriters.

 

How does uBind give back?

What we want to achieve is to make the best insurtech available to everyone, not just those with a multi-million dollar budget. We want innovative thinkers to be able to bring their idea to market quickly and at low cost – this is what drives the industry forward. We do our best to support startups who are starting on a shoestring by partnering with them and providing the tech at a really low cost, then working closely with them to achieve success.

What is uBind’s biggest challenge in today’s market?

I think the hardest thing is that no two clients want the same thing, and everyone wants something a little different. When you’re building a SaaS platform, this is hard, so we’ve had to really think differently about how to make sure that our platform is flexible, adaptable and configurable to meet all of these different requirements. We have also found that many clients also have some technical capability and want to work with our systems themselves, so we’ve tried to create a range of integration options and push our platform to be open for extension.

Anything else you’d like to say that we didn’t ask?

Don’t build it yourself! I’ve seen too many failed projects from small underwriters, major insurers and everywhere in between where they embarked on a 6-month project that still hasn’t been delivered after years and years. Millions of dollars were wasted, and market opportunities were lost. Being great at insurance doesn’t make you great at technology, and “having a smart tech guy” doesn’t give you cutting edge technology for years to come.

Insurance is complicated, the software is even more complicated, and it’s evolving faster than ever. If you want the best insurtech, and you want it now, you know who to talk to…

Thank You.

October Newsletter

October 5th, 2021 Posted by Members, News, Newsletter 0 thoughts on “October Newsletter”

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Inspire Insurtech Interviews: Enviro Frontier Pty Ltd – TreeManager

September 1st, 2021 Posted by Members, News 0 thoughts on “Inspire Insurtech Interviews: Enviro Frontier Pty Ltd – TreeManager”

The Inspire Insurtech Interview’ series is designed to inspire fellow insurtechs. We want to share who they are, what they do, and what we can expect from them in the future.

 

This month we are talking to Peter Dubiez, CEO of Enviro Frontier Pty Ltd – TreeManager. Enjoy!

Tell us TreeManager’s brief pitch.

TreeManager is an ever-evolving agile technology platform designed to provide you with both routine and emergency tree work. TreeManager is driven to create a hub of opportunity for the tree/arborist industry, and eventually other trades.

TreeManager is a nationwide network of local professional arborists using award-winning services to manage trees in your area.

From emergency work or simply in everyday tree maintenance programs, TreeManager gets the job done and provides all data, insights, compliance, for site safety and management.

So how did TreeManager begin?

In 2010 we were just a small tree company based in Sydney that was undertaking a variety of tree jobs. In July 2011, we handled some insurance tree jobs, where a variety of trades were audited. Our company was the only one that got an A+ rating. We were asked could we expand our services to other than Sydney. From there the idea and development of TreeManager commenced. To create a national network of tree partners (the SME local operator) and how to project manage them nationally. To drive efficiencies to meet the demands of the insurance industry.

How has TreeManager evolved since its inception?

TreeManager focus since development has been on supporting the “supplier network”. Our claim is that with TreeManager we will get the information from the site (the trade) back to your portal with a detailed cost breakdown, documents and invoice (inclusive of audit) in the shortest time frame. TreeManager development commenced in 2013, the first release was in 2014. Initially, my ego was too involved. TreeManager 1 we designed with little involvement with the end-user (trade on-site).

In 2017 we took a different approach. TreeManager 2 was all about the end-user – the trade (supplier network). We did workshops, testing, feedback sessions with the trades. We even sent the developers and designers into the field with the trade to experience what they were dealing with. I recall the first time the developers & designers came back and were amazed that the trade DID NOT have surface pro/iPad/Desktop computers with them. This experience had a huge impact on how they then went about creating TreeManager 2 and App. Compliance is a key driver within TreeManager. We utilise intelligence around a trade’s depot, insurance (workers and plant) to drive safety and cost. The intelligence drives capacity management, what area can trade really cover and does it have the staff and equipment required to perform.

Our great success is our App designed specifically for the site trade. Our App has over 170 screens, designed with specific workflows to allow ease of use by the trade feedback, yet capturing granular data, driving automation, notifications simply by a single touch. The App has items that have been ignored for the trade – “Big Buttons”, “Specific Colour or signs”, “one-touch workflow” (no need to scroll or swipe) and designed for the whole process from acceptance to invoicing – including customer sign off, payment, prestart hazards and continuous improvement. The App has allowed us to capture intelligence and granular information from the tree trade and can be adapted for any trade.

What is your team currently working on for 2021, or what have you accomplished recently?

2021 has been our breakout year: A lot of success and activity:

Recently: After thousands of tree jobs across Australia, we have now been able to provide a tree cost based on specific parameters and overlay with a risk matrix based on tree location, structures, weather history. In 2021 in conjunction with certain clients, we instigated a “fixed tree cost” matrix based on certain tree parameters, to deliver improved cost and significant reduction on open days.

Working On: Based on our data parameters we are collaborating with companies in the UK that can overlay the information on “live” tree data mapping.

This lead to: Actually, pre-calculate the risk and likelihood of tree impact damage to the fixed structure due to location, postcode, weather events.

When you review a make safe claim relating to a tree, the larger % of impact items are less than the tree cost (fence, clothesline, access). The algorithm will allow better cost/risk related to the outside aspects on a property with trees. Our data shows that trees regularly maintained have a less likelihood % of failure rating. Why not reward a client (insured) that is taking preventative maintenance and benefiting the environment?

Our belief is having insightful tree data, insurance companies can use to calculate a client’s risk with a similar value that they do with motor vehicles. We start operating in New Zealand in October 2021 in collaboration with a local New Zealand tree partner, servicing the insurance industry. We opened an office in Spain in 2020. We are in initial talks with companies in UK/Europe to use our TreeManager technology in 2022 and replicate our Australian model. We are fortunate due to our success in Australia with certain global insurance providers that they are assisting by connecting us with their UK/European counterparts.

In 2021 we are finalists (the winner will be confirmed in October 2021) for:

  • NSW Work Safe Award for our App and TreeManager Compliance
  • Australian Business Awards for Best Mobile App Innovation.

 

How does TreeManager give back?

We have a simple yet effective saying – “the more successful we make our clients, the more successful TreeManager will be”. Clients are the insurance, facility companies, Council, Government ad importantly our Tree Partners.

For clients that have had us sit at the table with them to collaborate and gain knowledge, they would be the ones to ask about what TreeManager has given back. The stats will tell you:

  • Reduction in communication touchpoints by 40% and greater
  • Reduction in tree costs by 30% and greater
  • Reduction in open days by 50% and greater

This is a journey we all continue to learn from (client-tree partner-TreeManager-Insured).

For our Tree Partners we have assisted in many ways:

  • Achieving government grants
  • Indigenous certified
  • Supporting with funding for charity events
  • Sponsoring Arborist Competitions
  • Increased work opportunities with insurance, facility, government, and state (not just reliant on an event or insurance claim)
  • Improved compliance, skill certification understanding and acceptance in their daily workplace

TreeManager is the largest network of compliant SME tree companies nationally. With over 300 registered tree partners, a ground force of 1,800 covering all parts of Australia. TreeManager can have a significant value impact on this network.

What is TreeManager’s biggest challenge in today’s market?

  1. Having trees considered an insurance line-item worth value
  2. Considering tech that is specifically developed and designed by the trade for the trade (supplier network)

Trees have been a line item the insurance industry has generally found too difficult to deal with. There is very little if any detailed data that is captured. So, trees are not a high priority line item, especially when considered as one line in the whole claim process. Yet a tree failure in most cases triggers a claim. If drivers for the insurance industry are cost, quality, safety, and timeliness – would it not be best to do this at commencement with knowledge and control. In the majority of cases when a tree claim (make safe) is in progress, the tree trade is the first to attend. Your whole claim and customer experience start then.

For technology, TreeManager focuses primarily on the site tree trade back to the client. Insurance is focused on the “main portal” and the supplier network “tech” is just an add on consideration. When a site trade is required in the insurance claim, you want to deliver cost, quality, safety, and timeliness then provide the trade with an App designed and developed for them.

TreeManager App challenge is to show how the ‘supplier network” for insurance can be your best ally, your first responder, the person that is the face of the insurance company and deliver data to drive intelligence that leads to cost, quality, safety, and timeliness.

Anything else you’d like to say that we didn’t ask?

Within our business, I encourage failure to learn. All staff I ask be prepared to fail – then learn, adapt, and evolve. As an SME innovative business, we have the opportunity and luxury to trial, fail to improve. When supporting many of the larger legacy businesses in insurance, change for them happens over years and years or minor adjustments – At TreeManager, we understand our focus must be on our internal improvements – not to expect change externally.

Thank You.

September Newsletter

September 1st, 2021 Posted by Members, News, Newsletter 0 thoughts on “September Newsletter”

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Inspire Insurtech Interviews: Evari

August 2nd, 2021 Posted by Members, News 0 thoughts on “Inspire Insurtech Interviews: Evari”

The Inspire Insurtech Interview’ series is designed to inspire fellow insurtechs. We want to share who they are, what they do, and what we can expect from them in the future.

This month we are talking to Daniel Fogarty, Founder and CEO of Evari.  Enjoy!

 

Tell us Evari’s brief pitch.

Evari enables insurers and underwriting agencies to make insurance easy to buy, easy to manage and flexible to changing needs. Ease and flexibility are critical for customers, distributors and insurers.

Evari’s enterprise SaaS platform is the full end to end insurance process in the cloud, enabling ease of data integration, and empowers insurance businesses to build, launch and distribute insurance products with digital features that users love.

So how did Evari begin?

Evari was founded in 2016 by Robert, Brack and Daniel. Previously, Daniel was CEO of Zurich General Insurance for Australia and New Zealand, Robert was General Manager Risk in Banking, and Brack is a Tech Entrepreneur. The three share a passion to change the way insurance is managed and delivered to customers.

Evari commenced as an underwriting agency, and Lloyd’s coverholder (Evari.Insure) selling insurance directly to small businesses in Australia. Our first experimental offering launched in late 2017, integrated with customer’s cloud accounting software to facilitate easy insurance updates, but the selected target market wasn’t fully ready for this offering at the time.

Evari.Insure’s trades and professionals insurance was launched in early 2018 with much broader appeal. It provided ease and flexibility, enabling customers to save money with our world-first pause feature for the liability section. This broader appeal expanded through referral arrangements with Australian trusted brands such as Bunnings and RAC.

In 2019 Evari.Insure won Finders’ best insurance innovation category and was a finalist for Best Online Customer Service, and the business has a 4.4-star TrustPilot ranking.

How has Evari evolved since its inception?

The initial launch of our direct insurance offering in Australia generated a lot of interest in Evari’s technology from within the insurance industry.

So in 2018, we started planning to offer Evari as a SaaS solution. We decided that to be a SaaS provider to the Insurance world, and we needed to have a presence beyond our initial base in Perth. So in late 2018, we opened our London office; and through our London presence, we were successful in winning our first SaaS customer, based in the USA, who launched in 2019.

Since then, our SaaS business (Evari.Tech) has continued to grow, and we have significantly enhanced our technology.

Evari’s platform’s capabilities include easy data integrations, pricing, underwriting, policy issuance, management, payments and distribution management via any channel (direct online, broker intermediated or using API’s to integrate with third-party web services).

Evari.Tech was named in the DIA’s Top 100 Insurtechs to watch in 2021 and the 2020 Insurtech100 list of 100 of the world’s most innovative InsurTech companies selected by a panel of industry experts and analysts.

What is your team currently working on for 2021, or what have you accomplished recently?

In early July 2021, Envest acquired Evari’s underwriting portfolio. This is a win-win for both organisations, as we know that the insurance business we created is in good hands, and we have a further client for our SaaS platform.

This divestment enables us to focus solely on our SaaS business.

Now our focus is working with our SaaS customers on delivering their new products and growing our sales and delivery pipeline to work with more insurance businesses globally.

How does Evari give back?

Evari gives back to the community in a number of ways:

  • Early-stage companies create jobs. I enjoy hearing stories of our team and their families, and am proud as founders that we created these jobs, which in turn boosts the communities we live and work in;
  • We created our business as we are passionate about making positive changes to the life of insureds and the insurance industry;
  • We give back as individuals, supporting our own selected causes and collectively supporting each other’s causes. For me personally whilst I have been at Evari, I support Time & Space (https://www.time-space.com.au/ currently Chair of their Advisory Committee); See Beyond Borders (https://www.seebeyondborders.org/ previously a member of their Advisory Committee), and I am an active Surf Life Saver;
  • We give back to the communities we work in through our own time and some of that on company time; for me, I assist our industry now on the Board of Insurtech Australia and previously on the Board of ANZIIF.

And over time, we plan to do more.

What is Evari’s biggest challenge in today’s market?

Evari’s and Insurtech growth is constrained by the slower speed of change in the insurance industry versus other industries. We see the more ambitious and entrepreneurial insurers and underwriting agencies adopting digital more aggressively, and these businesses will be the ones who win over time.

Anything else you’d like to say that we didn’t ask?

I would like to share some learnings as an Insurtech start-up founder:

  • Be passionate about what you are doing, as there will be challenges ahead, and your passion will guide your energies;
  • Cash is oxygen for your business; manage your cash well;
  • Develop strong mutually beneficial relationships. Nothing is achieved alone, and it is all about working with others;
  • Whilst a great product is a strong start; it is customers that make your business successful;
  • Manage your compliance obligations from the start;
  • Celebrate your successes and be grateful to those who helped you along the way;
  • Be open and flexible to the opportunities that come your way, as the path to success will have many twists and turns;
  • Go for it;
  • And as you achieve success, pay it forward and help the next generation, just as others have helped you.

 

Thank You.

August Newsletter

August 2nd, 2021 Posted by Members, News, Newsletter 0 thoughts on “August Newsletter”

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